Looking for a comprehensive eye exam in Toronto? Cristall Opticians offers professional eye exams by experienced independent optometrists in the heart of downtown Toronto. Whether you need a routine vision check, an updated prescription, or have concerns about your eye health, we're here to help. Book your appointment today and enjoy convenient direct billing to most major insurance providers.
Have questions? We're here to help. Below are answers to some of the questions we're asked most often about eye exams, prescription glasses, contact lenses, direct billing, repairs, and vision insurance. If you need more information, please contact Cristall Opticians—we're always happy to help.
How do I get my glasses or contact lenses?
Our experienced team will help you choose the glasses or contact lenses that best suit your prescription, lifestyle, and budget. We'll guide you through every step, from selecting your frames and lenses to ensuring a comfortable fit.
How do I order more contact lenses?
Reordering your contact lenses is easy. Simply call, email, or visit Cristall Opticians, and we'll help you reorder your lenses quickly. We'll also let you know if it's time for your next eye exam or contact lens assessment.
Do you accept vision insurance?
Yes. We offer direct billing to most major vision insurance providers whenever possible. Our knowledgeable team will verify your coverage, explain your benefits, and make the process as simple as possible.
Do you accept ODSP?
Yes. We proudly serve patients covered by the Ontario Disability Support Program (ODSP). Bring your ODSP documentation and current prescription, if available. If you need an eye exam, we can also arrange an appointment with one of our independent optometrists.
Can you put new lenses in my existing frames?
In many cases, yes. If your frames are in good condition, we can often fit them with new prescription lenses. We'll inspect your frames first to ensure they're suitable for re-lensing.
How long will my glasses take?
Delivery times depend on your prescription, lens selection, and frame availability. Most orders are ready within a few business days, and we'll keep you updated throughout the process. Ask us able our rush service if you are in a rush.
Do you repair glasses?
Yes. We offer professional eyeglass repairs and adjustments, including tightening frames, replacing nose pads, and many minor repairs. We'll always do our best to restore your eyewear quickly.
How often should I have an eye exam?
The recommended frequency depends on your age, eye health, and vision needs. Regular eye exams help maintain healthy vision and detect potential problems early. Our independent optometrists can recommend the schedule that's right for you.
Can you adjust glasses purchased elsewhere?
Yes. In most cases, we're happy to adjust glasses purchased elsewhere to improve their comfort and fit. Some adjustments or repairs may be subject to a service charge.
Do you sell prescription sunglasses?
Yes. We offer a wide selection of prescription sunglasses with polarized lenses, UV protection, and premium lens options to help you enjoy clear, comfortable vision outdoors.
What's the difference between progressive and bifocal lenses?
Bifocal lenses have two viewing areas separated by a visible line. Progressive lenses provide a smooth transition between distance, intermediate, and near vision without visible lines, creating a more natural viewing experience.
Do you offer children's eyewear?
Yes. We carry a wide selection of children's frames and lenses designed for comfort, durability, and active lifestyles. We'll help you find eyewear that fits properly and grows with your child's needs.
Can scratched lenses be repaired?
Unfortunately, scratches usually cannot be removed from prescription lenses. In most cases, replacing the lenses is the best way to restore clear vision. Scratch-resistant coatings can help reduce everyday wear and extend the life of your lenses.
What lens coatings do you recommend?
The best lens coatings depend on your prescription and lifestyle. Many patients benefit from anti-reflective, scratch-resistant, UV-protective, and blue light filtering coatings. We'll help you choose the combination that's right for you.
Do you offer same-day repairs?
Many minor repairs and adjustments can be completed while you wait or on the same day, depending on the type of repair and the availability of parts.
Still have a question?
Our experienced team is always happy to help. Contact Cristall Opticians, visit our store, or book an eye exam, and we'll be pleased to answer your questions and help you find the best solution for your vision and eyewear needs.